Networking Breakfast Oct. 3: Guest Speaker Holly O’Donnell

Join us on Thursday, October 3rd for Naperville Business Network’s monthly networking breakfast event, with guest speaker Holly O’Donnell. Her talk will discuss how to master client engagement and build brand loyalty.

Talk: Mastering Client Engagement
  • Enhance the client experience to build brand loyalty
  • Spark employee engagement: implementation, empowerment, sustainability, accountability
  • Service recovery: creating advocates for your business when things go wrong

In this talk, you will discover how consistent and unwavering client engagement builds brand loyalty. This interactive and engaging presentation will influence team implementation for a sustainable culture, and build a proactive mindset for service recovery.

About Holly O’Donnell:

Holly O’Donnell develops organizations and teams to deliver exceptional and consistent customer service. As keynote speaker, trainer, and consultant, she assists her clients in creating and facilitating process improvement, enhancing team communication, and developing leadership skills. Holly has over 20 years of experience in consulting, speaking, and training on the awareness of a client’s journey and expectations. Her work includes Lincoln Motor Company, Walt Disney World, Mandalay Resort Group, Benchmark Hospitality, and Dale Carnegie Training. Most recently she’s helped build the in-dealership luxury brand experience for the Lincoln Motor Company resulting in a #1 Client Satisfaction ranking by JD Power & Associates.

Join us on Thursday, October 3rd for the opportunity to network with other business leaders in and around the Naperville area. We look forward to you joining us for breakfast, networking, and an opportunity to grow your business with our guest speaker, Holly O’Donnell.

Date And Time

Thursday, October 3, 2019
9:30 AM – 11:00 AM CDT


Naperville City Hall (new location)
Meeting Room B
400 S. Eagle St.
Naperville, IL 60540 (View Map)

To attend, buy a ticket at Eventbrite:


*No refunds on monthly meetings or transfers to other events.*

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